Refund & Cancellation Policy

At [Your Business Name], customer satisfaction is important to us. This Refund & Cancellation Policy outlines the conditions under which refunds, cancellations, and returns are processed.

Order Cancellation

Customers may request cancellation of orders or services within 24 hours of placing the order. Cancellation requests received after processing or delivery may not be accepted.

Refund Eligibility

Refunds may be approved under the following conditions:

  • Duplicate payment made by mistake
  • Product or service not delivered
  • Defective or damaged product received
  • Technical issues preventing service delivery

Refund approval is subject to verification and internal review.

Non-Refundable Situations

Refunds may not be provided for:

  • Change of mind after purchase
  • Incorrect information provided by customer
  • Services already completed or delivered
  • Digital products already accessed or downloaded

Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on banks or payment providers.

Return Conditions

If physical products are eligible for return:

  • Products must be unused and in original packaging
  • Return requests should be initiated within 7 days of delivery
  • Customers may be responsible for return shipping costs unless the item was defective

Failed Transactions

In case of failed transactions where payment is deducted but order confirmation is not received, customers should contact support immediately. Refunds for failed transactions are generally processed automatically within banking timelines.

Contact for Refund Requests

For cancellation or refund assistance, contact:

We are committed to handling all refund and cancellation requests fairly, transparently, and professionally.